Dispute Resolution
Complaints
Customers can submit complaints through:
Email: geral@cutxicutxi.com
Telephone: +351 219 553 029
Electronic Complaints Book: www.livroreclamacoes.pt
Where possible, please include:
- Your name
- Contact details
- Order number
- A clear description of the situation
- Relevant supporting information
Alternative consumer dispute resolution
In the event of a consumer dispute, the consumer may contact the alternative dispute resolution body with territorial jurisdiction.
Given Cutxi Cutxi’s location, the relevant body may be:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, n.º 112, 2.º
1100-207 Lisboa
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
The updated list of alternative consumer dispute resolution bodies is available on the website of the Portuguese Directorate-General for Consumer Affairs.
For low-value consumer disputes, mandatory arbitration may apply if the consumer expressly chooses this route, under the applicable law.
European Online Dispute Resolution platform
The European ODR platform was discontinued on 20 July 2025 and no longer accepts complaints. See the European Commission information and the dispute resolution options above.
Read the Cutxi Cutxi Terms and Conditions.
