Privacy policy

Last updated: 13 April 2026

This Privacy Policy explains how Cutxi Cutxi, Unipessoal Lda, with NIF 517898225, collects, uses, retains and, where necessary, shares the personal data of users and customers of the online shop www.cutxicutxi.com.

Cutxi Cutxi provides its online shop through the Shopify platform, and may use complementary services, applications and integrations to support the running of the shop, customer communications, marketing, analytics, payments, shipping and customer support.

By browsing the website, placing an order, contacting Cutxi Cutxi or using any feature of the online shop, the user acknowledges this Privacy Policy.

1. Data controller

The controller of the personal data is:

Cutxi Cutxi, Unipessoal Lda

NIF: 517898225

Website: www.cutxicutxi.com

Email: geral@cutxicutxi.com

Telephone: 219 553 029

Address: Rua Bartolomeu Dias, N15 A14, 2695-675 São João da Talha, Portugal

For any question relating to privacy, data protection or the exercise of rights, the data subject may contact Cutxi Cutxi at geral@cutxicutxi.com.

2. Personal data we may collect

Depending on how the user interacts with the shop, Cutxi Cutxi may collect and process the following categories of personal data:

a) Identification and contact data

Name, address, billing address, shipping address, telephone number, email address and other data necessary to process orders and provide customer support.

b) Order and transaction data

Products purchased, personalisation details, purchase history, payment method, order status, delivery details, returns, exchanges, cancellations and communications relating to the purchase.

c) Data provided for personalisation

Names, dates, messages, photographs, illustrations, images, files and other content sent by the customer for the personalisation of products.

d) Account data and preferences

Where applicable, data associated with the customer account, preferences, wish lists, items added to the basket and interactions with the shop.

e) Communication data

Information sent by email, contact form, website chat, WhatsApp, social networks, direct messages, customer support requests or other means of contact.

f) Technical and browsing data

IP address, device type, operating system, browser, language, approximate location, pages visited, browsing time, traffic source, interactions with the shop and use of cookies, pixels and similar technologies.

3. How we collect the data

Personal data may be collected:

directly from the data subject, when they place an order, complete forms, create an account, get in touch or send files for personalisation;
automatically, through browsing the website, cookies, pixels, tags, scripts and technical tools associated with Shopify and integrated services;
through service providers that support Cutxi Cutxi in payments, shipping, customer support, email marketing, analytics, advertising or security;
through third parties, when the user interacts with advertisements, social networks, search engines, external platforms or integrated features.

4. Purposes of the processing

Cutxi Cutxi processes personal data for the following purposes:

a) Fulfilment of orders and provision of services

Processing purchases, confirming payments, producing products, managing personalisations, sending mock-ups where applicable, organising dispatch, providing customer support, handling returns, exchanges, complaints and other matters relating to the purchase.

b) Management of the customer relationship

Responding to requests for information, following up orders, answering questions, communicating changes or incidents and providing assistance before and after the sale.

c) Operational and administrative management

Issuing invoices, keeping accounting and administrative records, managing the shop's activity and ensuring the internal organisation of the business.

d) Security, fraud prevention and defence of rights

Detecting fraudulent or abusive activity, protecting the shop, investigating incidents, responding to legal requests and exercising or defending rights in the event of a dispute.

e) Improvement of the shop and performance analysis

Analysing the use of the website, understanding browsing behaviour, improving the user experience, optimising the presentation of the products and strengthening the operation of the shop.

f) Marketing and commercial communication

Sending newsletters, promotional campaigns, news, commercial content and advertising, where there is a legal basis for doing so, including consent where necessary.

g) Advertising and remarketing

Presenting promotional campaigns on platforms such as Meta, Google and other advertising networks, including on the basis of previous interactions with the website, products viewed, abandoned basket or purchases made, always as permitted by the applicable law.

5. Legal bases for the processing

Cutxi Cutxi processes personal data on the basis of, as the case may be, the following legal bases:

a) Performance of a contract or pre-contractual steps

Where the processing is necessary to manage the purchase, produce the order, process the payment, dispatch the product or respond to requests relating to entering into the contract.

b) Compliance with a legal obligation

Where Cutxi Cutxi has to retain or disclose data in order to comply with legal, tax, accounting or regulatory duties.

c) Legitimate interests

Where the processing is necessary to manage the business, improve the services, protect the shop, prevent fraud, ensure the security of the systems, carry out performance analyses or defend rights, provided that the rights and freedoms of the data subject do not override them.

d) Consent

Where this is required or appropriate, in particular for certain marketing communications, promotional activities, the use of non-essential cookies or specific promotional uses involving identifiable elements.

6. Personalised products and content provided by the customer

In the context of the personalisation of products, Cutxi Cutxi may process content provided directly by the customer, including names, dates, messages, photographs, illustrations, images and other elements necessary to carry out the order.

This content is processed in order to:

prepare and carry out the requested personalisation;
communicate with the customer about technical or creative details;
send mock-ups, proofs or requests for approval, where applicable;
provide customer support;
resolve complaints or disputes associated with the order.

The customer is responsible for ensuring that they have the authorisations, permissions and rights necessary to send Cutxi Cutxi content that includes personal data, images, likenesses or other elements relating to third parties.

7. Use of images of personalised products

Cutxi Cutxi may use images of the products it makes for the commercial presentation of its work, in particular on the website, online shop, social networks, newsletters, catalogues, advertising and other promotional materials, seeking, wherever possible, to avoid disclosing elements that would allow customers, recipients or third parties associated with the order to be identified directly or indirectly.

For that purpose, Cutxi Cutxi may adopt visual minimisation measures, such as concealment, partial framing, blurring, the use of initials, the use of fictitious data, demonstrative examples or other suitable solutions.

Whenever the image of the product contains or allows identifying elements to be inferred, including real names, full dates, photographs, likenesses, illustrations based on real people or references liable to identify adults or minors, its use for promotional purposes will be subject to the prior, express and separate authorisation of the data subject or of their legal representative.

Should the data subject wish to object to future use or withdraw an authorisation previously granted, they may contact Cutxi Cutxi at geral@cutxicutxi.com.

8. Who the data may be shared with

Cutxi Cutxi may share personal data, to the extent necessary, with:

a) Shopify

As the technology platform of the online shop and provider of features associated with the operation of the website, checkout and management of the shop.

b) Technical and operational service providers

Such as hosting services, payment processing, invoicing, shipping, storage, customer support, chat, WhatsApp Business, email marketing, marketing automation, analytics, IT security and applications installed on Shopify.

c) Carriers and logistics partners

To the extent necessary to prepare, dispatch and deliver orders.

d) Marketing and advertising partners

Including platforms and services linked to email marketing campaigns, Meta, Google, remarketing, pixels, custom audiences, results measurement, advertisement management and campaign optimisation.

e) Professional advisers

Including accountants, lawyers, auditors or consultants, where necessary for the management of the business and compliance with obligations.

f) Public authorities, regulators or courts

Where required by law, by a legitimate order or by the need to defend rights.

Cutxi Cutxi does not sell personal data to third parties.

9. Tools, integrations and external platforms

In order to run its digital activity, Cutxi Cutxi may use third-party tools and integrations, including, among others:

Shopify;
applications installed on Shopify;
email marketing platforms;
customer support chat;
WhatsApp Business or equivalent tools;
Meta and its advertising tools;
Google and its analytics, advertising or measurement tools;
social network platforms;
analytics, pixel and remarketing services;
other external platforms necessary for the operation of the business.

These entities may process personal data on behalf of Cutxi Cutxi or as independent controllers, depending on the nature of the service provided and the applicable legal relationship.

10. Cookies, pixels and similar technologies

Cutxi Cutxi and its technology partners may use cookies, pixels, tags, scripts and similar technologies in order to:

ensure the technical operation of the shop;
remember preferences;
measure performance;
analyse traffic;
improve the browsing experience;
identify the best performing campaigns;
present more relevant content and campaigns;
carry out remarketing or behavioural advertising, where permitted.

Wherever required by law, the user may manage cookie preferences through the mechanism made available on the website.

11. Data retention

Cutxi Cutxi retains personal data only for the period necessary for the purposes for which it was collected, including:

management of the order and customer support;
compliance with legal, tax and accounting obligations;
resolution of disputes;
defence of rights;
compliance with requests to withdraw consent or to object;
maintenance of internal records appropriate to the business.

The specific retention periods may vary depending on the nature of the data and the applicable legal obligation.

12. Rights of data subjects

Under the applicable legislation, the data subject may have the right to:

access their personal data;
request the rectification of inaccurate or incomplete data;
request the erasure of the data, in the cases provided for by law;
request the restriction of the processing;
object to the processing, in certain circumstances;
withdraw consent, where the processing is based on it, without affecting the lawfulness of the previous processing;
request data portability, in the applicable cases;
lodge a complaint with the competent supervisory authority.

To exercise any of these rights, the data subject may contact Cutxi Cutxi at geral@cutxicutxi.com.

Cutxi Cutxi may request proof of identity before responding to the request, where this is necessary to ensure the security of the information.

13. Complaints

If the data subject considers that their personal data is being processed in breach of the law, they may lodge a complaint with the competent supervisory authority.

Without prejudice to that right, Cutxi Cutxi would be grateful if any question or concern were communicated directly to geral@cutxicutxi.com, so that a prompt resolution can be attempted.

14. International data transfers

Certain of Cutxi Cutxi's service providers, including Shopify and other technology suppliers, may process or store data outside the data subject's country of residence and, in certain cases, outside the European Economic Area.

Where there are international transfers of data, Cutxi Cutxi will seek to ensure that they are based on legally adequate mechanisms, in accordance with the applicable legislation.

15. Data security

Cutxi Cutxi adopts appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access.

Even so, no transmission of data over the internet or storage system is absolutely invulnerable. For that reason, it is recommended that sensitive data which is not strictly necessary should not be sent through insecure channels.

16. Children's data

The online shop is not intended for independent use by children.

Whenever, in the context of a personalised order, data relating to minors is provided, that data must be strictly necessary to carry out the order and must be processed with particular care.

Where the promotional use of images or identifiable elements of minors is involved, Cutxi Cutxi will require appropriate prior authorisation from their legal representative.

17. Changes to the privacy policy

Cutxi Cutxi may update this Privacy Policy whenever necessary, in particular to reflect legal, operational, technical or organisational changes.

The version in force will always be the one published on the website, indicating its date of update.

18. Contact

For any question about this Privacy Policy or about the processing of personal data, you may contact: