Privacy Policies

Privacy and Cookies Policy – Cutxi Cutxi

This Privacy and Cookies Policy explains how Cutxi Cutxi, Unipessoal Lda, with registered office at Rua Bartolomeu Dias, n.º 15 A14, 2695-675 São João da Talha, NIPC 517898225, as the entity responsible for the website www.cutxicutxi.com, collects, uses, stores and protects the personal data of its customers and visitors, under Regulation (EU) 2016/679 (GDPR) and the applicable national legislation.

Cutxi Cutxi undertakes to guarantee the confidentiality, integrity and security of the personal information provided by its users.


Updates to this Policy

Cutxi Cutxi may update this policy periodically to reflect legal or operational changes. The most recent version will always be available at www.cutxicutxi.com, and we advise you to consult it regularly.


1. Guiding Principles

This policy aims to reinforce Cutxi Cutxi's transparency in the processing of personal data, consolidating the relationship of trust with its customers, and to inform data subjects of their rights of access, rectification, objection, erasure and portability of data, among others.


2. Legal Basis

The processing of personal data by Cutxi Cutxi complies with the principles and obligations of the GDPR, namely:

  • Consent;
  • Performance of a contract (e.g. purchase of products);
  • Compliance with legal obligations;
  • Legitimate interest (e.g. fraud prevention, service improvement).


3. Data Protection

Cutxi Cutxi adopts appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or improper destruction.


4. Data Collected

A. Customer Registration and Purchases

  • Name, email, address, postcode, town, telephone contact and NIF (tax number).
  • Use: invoicing, dispatch of orders, compliance with legal obligations.

B. Newsletter

  • Name and email.
  • Use: sending commercial communications, offers and news, subject to prior consent.

C. Contact Form

  • Name, email and message.
  • Use: responding to contact requests and customer support.

D. Browsing the site

  • Device information, IP, approximate location, browser type and operating system.
  • Use: statistical purposes, improving the browsing experience.


5. Purpose of the Processing

The data collected is used to:

  • Process and dispatch orders;
  • Issue invoices and comply with tax obligations;
  • Communicate with the customer (support and information about orders);
  • Run promotional campaigns and send newsletters, with consent;
  • Improve the user experience in the online shop.


6. When is the Data Collected?

Data is collected in the following situations:

  • Registration in the shop;
  • Completion of an order;
  • Newsletter sign-up;
  • Completion of contact forms;
  • Browsing the site (through cookies).


7. Rights of the Data Subject

The user may, at any time, exercise their rights:

  • Access;
  • Rectification;
  • Erasure (right to be forgotten);
  • Objection to processing;
  • Portability;
  • Withdrawal of consent.

These rights may be exercised by email to: geral@cutxicutxi.com.

You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) – www.cnpd.pt.


8. Data Retention Period

Cutxi Cutxi keeps personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations (e.g. tax obligations).

  • Data of customers who have made purchases: up to 10 years, in accordance with tax law.
  • Marketing data (newsletter): until consent is withdrawn or after 2 years of inactivity.

The data subject may request the erasure or export of their personal data at any time.


9. Data Sharing

Cutxi Cutxi does not sell or transfer personal data to third parties, except:

  • Entities necessary for the provision of the services (e.g. carriers, payment services, email marketing platforms);
  • Legal entities, in compliance with legal obligations or court orders.

All partners and subcontractors guarantee compliance with the GDPR and act exclusively on behalf of Cutxi Cutxi.


10. Cookies

Cutxi Cutxi uses cookies on its site to improve performance and the user experience. They do not collect information that allows the visitor to be directly identified.

Types of cookies used:

  • Analytical cookies: analyse browsing patterns (e.g. Google Analytics).
  • Functionality cookies: store user preferences.
  • Third-party cookies: collected by services such as Google, YouTube or social networks.

The user may, at any time, change the cookie permissions in their browser or refuse their use, although this may affect some features of the site.


11. Contact

For any question about the protection of your personal data or about this policy, you can contact us by email:
📧 geral@cutxicutxi.com